Refund policy

Order Cancellation 

Physical Products

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at nexximinternational@gmail.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at nexximinternational@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at nexximinternational@gmail.com.

-> Orders can be cancelled only before the item is shipped

-> Orders already shipped cannot be cancelled 

Refund Policy 
No-Refund Policy 
We maintain a strict no-refund policy for all products. However, we may make exceptions in the 

following cases: 

-> Product Not Received

-> If the product is lost in transit

-> If the wrong product is delivered

-> If the product is damaged during shipping Refund Process (When Applicable) 
If any refund is approved, the amount will be credited back to the original payment method within 7-14 business days 

Return Policy 
We are committed to ensuring customer satisfaction and stand by the quality of our products. Below is our return policy to guide you through the return and replacement process:

Eligibility for Return

-> Returns are accepted only for defective, damaged, or incorrect products received.

-> The return request must be initiated within 24 hours of receiving the product. 
Return Process

-> If your return request is approved, the replacement process will be initiated within 2-3 business days.

-> Once the replacement is dispatched, it is expected to be delivered within 4-7 business days. 

Important Notes

-> Delivery timelines may be affected by delays from the transport company, adverse weather conditions, or other unforeseen circumstances.

-> We are not responsible for delays caused by external factors beyond our control. 
We aim to make the return and replacement process as seamless as possible.